Counterask gives them that position before the negotiation starts.
Everything about the account, pulled into one place.
Crm · contracts · usage · support · calls
What they asked for, matched to what you delivered.
Requests · releases · open commitments
What discount, under what condition.
What-if · give / get
Delivered where the deal happens.
Counterask recommends. Your account owner decides.
Go into every renewal with a position.
Five things Counterask hands the account owner before the call.
What to aim for, grounded in what comparable accounts actually signed.
How far to move, and the point past which the deal stops being worth it.
What to ask for in return: a longer term, more seats, a case study, a reference.
Pricing history, usage, commitments made, requests delivered. Every line links to its source.
Overdue commitments, flat usage, a churned champion — surfaced before the customer raises them.
Or wait — Counterask posts the brief 90 days before every renewal date.
Counterask reads your systems and writes back to them.
Keep your CRM, your CS platform, your CPQ. Nothing new is added on top — the recommendation lands in the tools your team already opens.
Built for the renewal decision
| Capability | CS platforms | Deal desk / CPQ | CRM AI agents | Counterask |
|---|---|---|---|---|
| Churn risk & account health | Yes | Partial | No | |
| Quoting, price lists, approval routing | Yes | Partial | Norecommends, never blocks | |
| Reads systems outside the CRM | Partial | Yes | ||
| Comparable renewals as a benchmark | Partial | Partial | Yes | |
| What was promised, and what shipped | Partial | Yes | ||
| A number to take into the call | Partial | Partial | Yes |
Counterask replaces none of these. It answers the one question none of them answer: what number to take into the call — and it reads the systems your CRM can't see.
Prove it on your own renewals.
We start with the accounts renewing next quarter. Read-only connectors, and your account owner decides every number.
Questions about Counterask
What is Counterask?
Counterask is renewal pricing software for B2B SaaS teams. Before every renewal, it tells the account owner what discount to offer: the price to hold, how far to concede, and what to ask for in return. Each recommendation comes with its evidence and is written back to your CRM.
How does Counterask decide the recommended discount?
Counterask reads the account's renewal and pricing history, comparable renewals, usage trends, support tickets, delivered product requests, and customer conversations. From that it derives a target discount, a concession limit, and the conditions to attach to each concession. Every number links back to the source it came from.
Does Counterask change prices or email customers automatically?
No. Counterask never changes a price or quote and never emails a customer. It produces a recommendation and the evidence behind it; your account owner decides every number and takes every action.
Which systems does Counterask connect to?
Counterask connects to the tools your team already uses, including CRMs such as Salesforce and HubSpot, issue trackers such as Jira and Linear, support tools such as Zendesk, email, product analytics, and Slack. It reads from these systems and writes recommendations back to your CRM.
Does Counterask work in Slack and Microsoft Teams?
Yes. Counterask delivers each renewal brief where the deal happens. You can ask for a brief on demand with a command like /counterask prep Acme renewal, or let Counterask post it automatically 90 days before every renewal date. It works in both Slack and Microsoft Teams.
What access does Counterask need?
Counterask uses read-only connectors that can be revoked in one click, except for the CRM fields it writes recommendations to. It does not need write access to pricing or quoting systems.
What does Counterask write back to the CRM?
Counterask writes the recommended position, the concession limit and give/get terms, the evidence links and open risks, and the brief itself, onto the opportunity and account records in your CRM. Nothing new is added on top of your stack.
Who is Counterask for?
Counterask is for B2B SaaS account owners, customer success and account management teams, and the revenue leaders who set renewal pricing policy. It is most useful when account owners can adjust renewal discounts within a policy.
How does a pilot start?
A pilot starts with the accounts renewing next quarter. You connect read-only, Counterask prepares the briefs, and your account owner decides every number. Request a pilot to get started.